For Disk Recoup to work, the drive must still be detected by the computer BIOS at boot time and respond to basic disk commands.
In the best-case scenarios, the destination drive will be accessible normally in Windows® Explorer after the copy operation is complete and the computer is rebooted. In other scenarios, the drive is not directly accessible but the files and folders it contains can be recovered using a file recovery utility such as File Scavenger®. See "What is copied".
While copying a faulty hard drive, Disk Recoup and even Windows® may hang on reading a bad spot on disk. That usually requires a reboot. When it is restarted, Disk Recoup™ will intelligently avoid the bad spot and continue to copy other parts of the hard drive. A badly damaged drive may require a few reboots. Eventually Disk Recoup™ will copy all readable data.
Disk Recoup can be used in the following cases:
- A hard drive contains many bad media spots (sectors) which cause other data recovery utilities to hang.
- A hard drive is accessible after the computer is booted up but may go offline later without warning.
- A hard drive is detected by the computer BIOS at boot time but may cause the computer to hang later.
- The drive electronics have partially failed and only respond to basic disk commands.
- A hard drive has a mechanical failure and does not spin up.
- The drive electronics have completely failed and do not respond to any disk commands.
- A hard drive is not detected by the BIOS when the computer is turned on.
Disk Recoup is not required when a hard drive has no hardware faults but data is not accessible in Windows Explorer due to corruption or accidental deletion of partitions. In this case use a file recovery utility such as File Scavenger to recover files.
Disk Recoup supports the following types of storage devices, listed in the order of Disk Recoup's effectiveness:
- IDE drives and SATA drives.
- SCSI, SAS and USB drives.
- Zip drives, CD, DVD, memory cards (such as Memory Stick, Compact Flash, MMC, SD, xD, etc.), and other removable devices.
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