ServiceDesk Plus 8.0 - Helpdesk and Asset Management Software

ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. It helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a highly customizable, easy-to-implement help desk software. More than 10,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages.

ServiceDesk Plus 8.0 Key Features :

• Self Service Portal - End users can log in to a web based portal to submit service requests and Incidents
• Knowledge Base - ServiceDesk plus has flexible knowledge base with option to add unlimited KB articles and allows users to easily search the information. It is bundled with fully loaded features like customizable KB for end users & technicians, approval process for article submission & more.
• Problem Management - Through ServiceDesk Plus change management module, provide structured and prompt handling of all changes in your IT infrastructure. It is bundled with categorizing changes, configuring CAB and workflow automation.
• Service Catalog - Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request.
• Business Rules - Put your helpdesk coordinator for a better use by implementing business rules, which allows to categorize, classify and assign tickets based on any criteria matching your business environment.
• Service Level Agreement - Create SLA and provide quality services in time, to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy and make sure your SLAs are met
• Incident Management - Restore normal service of operation quickly with the comprehensive incident management in ServiceDesk Plus. Report incidents easily, configure SLA, setup automation & workflows for each category of Incidents and minimize business impact.
• Asset Discovery - Discover every asset in your network with the efficient auto discovery options available in ServiceDesk Plus. You can discover all the IT assets right from Windows, Linux, Mac, AIX machines, Solaris, Printers, Routers, Switches etc.
• Agent Scanning - With the new agent based scanning, you can access any system from the remote network, independent of their location. The agent also helps to make a remote connection instantly and take control of the screen in seconds.
• Remote Control - Technicians can now access any computer from anywhere in your network quickly and securely with just a web browser & remote control feature in ServiceDesk plus.
• Software Asset Management - Scan your network and automatically discover all the software available in your organization and also understand how many installations of software are available in your network and manage them accordingly

Download ServiceDesk Plus 8.0 from link below :
web developer